See what our guests say about us

4.7 out of 5.0 average rating
based on 25 reviews
Sort by
𝐰𝐞𝐝𝐝𝐒𝐧𝐠 π“πžπ¬π­π’π¦π¨π§π’πšπ₯… 🫢🏼
Mr and Mrs Service πŸ₯‚πŸΎ
πŸ’ 14.09.24
“The Hedges Hotel delivered everything we dreamed of for our wedding.
During the planning stages, our wedding coordinator Cathy kept in regular contact and arranged in-person meetings as we got closer to the big day.
Our guests can't stop talking about the amazing food, and even our photographer noted that it was the best wedding meal he had ever enjoyed.
From start to finish, the day was nothing short of magical. From the moment we stepped foot on the property, we felt the celebration revolved around us and our guests, complete with lovely details like the delightful swan towel creations by the housekeeper in the honeymoon suite.
We had an incredible day, and everything went off without a hitch. Cathy and her team were attentive to both our guests and the wedding party, ensuring that everything ran smoothly.
The Hedges Hotel truly excelled in organizing our special day, and we highly recommend them as a wedding venue. Their grounds provide breathtaking locations for photos, which our photographer, Paul of Paul Smyth Photography, expertly captured against the stunning backdrops of Gracehall Manor, the woodlands, and the iconic Dark Hedges.”
 
𝐰𝐞𝐝𝐝𝐒𝐧𝐠 π“πžπ¬π­π’π¦π¨π§π’πšπ₯… 🫢🏼
Mr and Mrs Laverty πŸ₯‚πŸΎ
20/07/24 
πŸ’
"The location was great. Cathy the wedding organiser organised everything and did everything to how • we wanted it. The food was perfect. People are still talking about it. Couldn't fault any of the staff on the day they helped with everything and helped run the day smoothly. Our overall experience of the day is just how perfect everything went. We would highly recommend any newly engaged couples "
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
everything was perfect, thanks to all the staff
What did you not like about your stay in the property or location?
could not find any faults
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Rooms where very spacious big bathroom very clean staff very friendly and breakfast was great
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We had a wonderful stay at The Dark Hedges Hotel. The hotel is warm, welcoming, spotlessly clean, and the staff are incredibly kind, friendly, and always willing to help. The view of the surrounding countryside is absolutely breathtaking and creates a peaceful, relaxing atmosphere. What impressed me the most, however, was the kindness and understanding shown by the staff. I have a phobia of birds, and the hotel has a beautiful large bird that usually stays in the hallway. When the staff learned about my phobia and realized that I wanted to enjoy my holiday without fear or stress, they kindly moved the bird away from the hallway for the duration of our stay.This thoughtful gesture truly touched my heart. It showed me how much they genuinely care about their guests’ comfort and well-being. Thanks to their compassion, I felt completely at ease and was able to enjoy every moment of my holiday. A heartfelt thank you to everyone at The Dark Hedges Hotel for your kindness, understanding, and outstanding hospitality. I highly recommend this hotel to anyone looking for a relaxing stay with exceptional service, and I would be delighted to return in the future.
3.2
How would you rate your stay?
3
How would you rate the communication and customer service?
4
How would you rate the value for money?
3
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
3
What did you not like about your stay in the property or location?
The wait for food/dinner was extremely long. We waited easily 1 hour plus for food.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Great and the parrot 🦜 was was funny 🤣
3
How would you rate your stay?
3
How would you rate the communication and customer service?
2
How would you rate the value for money?
3
How did you find the standard of the accommodation?
2
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Good selection of tea / coffee in room Good supply of towels Good wi-fi
What did you not like about your stay in the property or location?
Unfortunately the wait time for our food on Saturday evening was unacceptable - our table was booked for 7pm but it was approximately 9pm before vast majority of food was served. it felt as though other tables were being prioritised over ours. Clearly the hotel was understaffed. We booked our table weeks ago and were told the hotel would be full that weekend due to Armoy Road Races so as a hotel management would have known it would be busy. Staffing levels were totally inappropriate. Our room was OK however on Sunday morning when about to leave we discovered dried blood on the underside of our duvet cover. Neither myself or my wife have any cuts, wounds etc so clearly housekeeping team made up the bed from a previous guest staying without checking state of bed linen. Front desk at reception is seldom staffed which is not good policy
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Great surroundings and staff very friendly. Breakfast was great
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.6
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Very relaxing atmosphere, home from home. Julie, Amy, Kimberly and the rest of the team went above and beyond.
What did you not like about your stay in the property or location?
Our only issue were the slight maintenance problems in the rooms.
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We had a very good experience. Staff were lovely, very helpful and courteous towards all guests. Food excellent- you'll definitely not go hungry.
What did you not like about your stay in the property or location?
Difficult to access taxi services in this area,
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We loved the room and how relaxing it was, and it made the birthday celebrations even more enjoyable.
What did you not like about your stay in the property or location?
The only issue we had was that the toilet seat was very loose.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We both had a lovely time here, Lovely clean hotel, lovely great staff could not do enough for us, lovely food to, 10/10, will be back too try out the evening menu. Thanks.
What did you not like about your stay in the property or location?
All lovely. X
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
A lovely quiet hotel tucked away in the countryside near the Dark Hedges. The room was very spacious and comfortable and they took care over the special arrangements requested. Food was excellent and the dinning area/bar has very comfortable sofas and a pool table. It was a lovely treat to escape to for our anniversary.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Everything
What did you not like about your stay in the property or location?
Nowt
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Everyone ws so nice Food excellent
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
4.4
How would you rate your stay?
5
How would you rate the communication and customer service?
4
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Room was spacious and food was lovely.
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Great staff Great breakfast Thank you
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Quiet and secluded
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Lovely stay ,,everyone friendly and helpful.The carvery was good and excellent value for money.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Staff go above and beyond in ensuring your stay is both enjoyable and comfortable.
What did you not like about your stay in the property or location?
Nothing.

Contact

Address

The Hedges Hotel,
139A Ballinlea Road,
Stranocum,
Ballymoney BT53 8PX,
Northern Ireland

Phone

02820440600

Email

info@hedgeshotel.co.uk

Location

Call Us

02820440600

Select language

An image labelled Google Translate Logo
Cookie Settings
Cookies are used to ensure you get the best experience on our website. This includes showing information in your local language where available, and e-commerce analytics.
Necessary Cookies

Necessary cookies are essential for the website to work. Disabling these cookies means that you will not be able to use this website.

Preference Cookies

Preference cookies are used to keep track of your preferences, e.g. the language you have chosen for the website. Disabling these cookies means that your preferences won't be remembered on your next visit.

Analytical Cookies

We use analytical cookies to help us understand the process that users go through from visiting our website to booking with us. This helps us make informed business decisions and offer the best possible prices.

Cookies are used to ensure you get the best experience on our website. This includes showing information in your local language where available, and e-commerce analytics.
Cookie Policy